Your Premium plan is not reflected in the Wallet? Try our tutorials to restore it before contacting us. Please open the article Subscription and switch between Wallet and browser to follow the steps.
If this doesn't work, please forward your Google Play Order Receipt as proof of purchase and we will manually activate the Premium plan for you in our system.
If you are using a different email address when purchasing the subscription, please advise so we can check it.
Please click here on how to contact us.